If your current plan manager is slow to pay invoices, hard to reach, or you're simply not getting the support you expected, you don't have to wait until your next plan review to make a change. Switching to TMS Plan & Support Management is straightforward, and we handle most of the process for you.
Signs It Might Be Time to Switch
Invoices are taking too long to be paid
You can't get a straight answer about your remaining funding
Communication feels slow, confusing, or impersonal
You're not getting proactive guidance on how to use your plan
You want a plan manager who explains things clearly, without jargon
How Switching Works
Reach out to TMS Plan & Support Management. Contact our team by phone or through our online form. We'll ask a few quick questions about your current plan and plan manager.
We handle the handover. With your consent, we will contact your current plan manager and the NDIA to arrange the transfer of your plan management details. You don't need to manage this process yourself.
Your new claims run through us. Once the switch is confirmed, your providers start sending invoices to TMS Plan & Support Management, and we take over from there.
You're kept in the loop. We'll let you know once everything is set up and confirm there's no gap in your invoice payments during the transition.
Will Switching Affect My Funding?
No. Switching plan managers doesn't change your total NDIS funding or the categories it sits in. It only changes who manages the administration of that funding on your behalf.
Frequently Asked Questions
Do I need a plan reassessment to switch plan managers? +
No. You can switch plan managers at any time during your current plan.
Will there be a gap in my invoice payments while I switch? +
We work to make the transition as seamless as possible, coordinating the handover so your providers keep getting paid on time.
Do I need to tell my current plan manager myself? +
No — once you give us your consent, we manage the communication with your current plan manager and the NDIA.
Is there any cost to switching? +
No. Plan management is funded through your NDIS plan, so there's no extra cost to change providers.
Ready to Make the Switch?
Switching to TMS Plan & Support Management takes just a few minutes to get started. Contact us today, and we'll take care of the rest.